FAQ

Is My2Families compatible with Windows and Mac operating systems?

Yes.

What are the supported browsers?

Google Chrome, Mozilla Firefox, Microsoft Edge, Safari. It is always recommended you have the latest updates for your internet browser.

What personal information is public and private?

My2Families and Come To Agreement Ltd. will never share your contact information or any other information with 3rd party companies.

Is My2Families available in other languages?

Yes. My2Families is currently available in English, French and Spanish (Coming Soon).

Is the monthly or annual cost per parent or per user or per family?

The cost is per family with one user signing up and paying for the family account.

What payment methods do you offer?

Visa and MasterCard.

What currency is charged for the monthly or annual Membership Fee?

USA Customers are charged in US funds, Canadian Customers are charged in CDN funds and International Customers are charged in US funds.

How does Membership work if I choose to pay monthly?

Your credit card will be charged monthly.  There are no one-time fees.

If I pay in monthly installments can I use My2Families immediately?

Yes.

How much does it cost for updates?

Updates are included in the monthly or annual charge.

Are updates automatic and will I be notified via email of any changes?

Yes.

How does it work if I am purchasing My2Families for someone other than myself?

The login information will be sent to the account owner so he/she can login and use the applications.

Do I need to re-new my Membership annually to continue using My2Families?

Yes.  You will be sent a reminder notice well in advance of your Membership renewal date.  If you choose to change payment method, please notify Come To Agreement Ltd. before your renewal date.

What is your cancelation policy? Is there a cancelation fee?

There is no cancelation fee.  If you choose to cancel your Membership at any time, please copy your information to your own server first.

Can I obtain a refund if I am dissatisfied with My2Families?

Come To Agreement Ltd. provides a full 30-day refund (to the same credit card used), for all canceled accounts.

What will happen to my information if I don’t pay once my Membership expires?

Your user information will be hidden after 30 days.  You can log in and renew your Membership at any time up to 90 days after the expiry date.  All your information will be stored on file.  We will send notification emails before the expiration date to remind you to renew your membership.

What types of support are available should I have difficulty navigating my way through the program or applications?

You can check our Help Docs, User Guide or you can contact us via email anytime.

Do you offer 24-hour Live Chat support?

No.  Please use the Contact Us Page to request answers for your questions.  Depending on the question, we will get back to you ASAP.

What are the office hours for My2Families and Come To Agreement?

Our office hours are Monday-Friday 9am-5pm EST (New York and Toronto).

What are the Minimum Requirements for User Names and Passwords?

This information is on the registration page. (Usernames must consist of a minimum 8 characters and must contain only letters and numbers).

How do I create a Secure Password?

A secure password should have a minimum of 10 characters including upper case, lower case, numbers and special character .  (Example ONLY - ABC123def)

I can’t remember my username or password. What should I do?

Go to Login.  Click “I forgot my password” button.  You can reset your User Name and Password and an email confirmation will be sent to your email address registered with My2Families.

I submitted a request to reset my password but I did not receive an email with instructions. What should I do?

Make sure the email address you typed is correct. Also please check your spam folder. If this doesn’t work please contact us.

Is my mobile device supported?

Yes.  My2Families currently has a Mobile Calendar application. We plan to release a mobile application version soon.

Is there a limit to the number of devices I may use?

No.

Will my user activity sync across all my devices?

Yes. 

What happens if my computer crashes and I loose all my information?

No information will be lost.  All your information is stored on our secured file server(s) and can be retrieved at any time. 

Will my family law professionals have access to my account during my settlement negotiations?

You may provide permission to any Family Law Professional for access to some of your personal information.

Is there a “timed-out” period once I am logged in?

Yes.  My2Families will save the open data and will log you out after 60 minutes of inactivity, or as set by the user.

What is the largest file I can upload?

You can upload files up to 50MB.

Do My2Families and Come To Agreement offer legal advice?

We are not a law firm nor do we provide legal advice.

For all other questions and/or comments please Contact Us. We look forward to hearing from you!