My2Families: Frequently Asked Questions
My2Families Software
Is My2Families compatible with Windows and Mac operating systems?
What are the supported browsers?
Google Chrome, Mozilla Firefox, Microsoft Edge, Safari. It is always recommended you have the latest updates for your internet browser.
What personal information is public and private?
The contact information and any other information you provide in My2Families will never be shared with 3rd party companies.
Is My2Families available in other languages?
My2Families is currently available in English. French and Spanish will be available later.
Is the annual cost per parent, per user or per family?
The cost is per family with one Co-Parent signing up and paying for the family account.
What payment methods do you offer?
Visa and MasterCard.
What currency is charged for the annual subscription fee?
USA and other customers are charged in USD funds and Canadian customers are charged in CDN funds.
How much does it cost for updates?
Updates are included in the annual charge.
Are updates automatic?
Yes. You will be notified by email of any updates.
How does it work if I am purchasing My2Families for someone other than myself?
The login information will be sent to the account owner so he/she can login and use My2Families.
Do I need to renew my subscription annually to continue using My2Families?
Yes. You will be sent a reminder notice well in advance of your subscription renewal date. If you choose to change your payment method, please notify Come To Agreement before your renewal date.
What is your cancelation policy? Is there a cancelation fee?
There is no cancelation fee. If you choose to cancel your subscription at any time, please copy your information to your own server first.
What types of support are available should I have difficulty navigating my way through the application?
You can check our Help Docs, or you can contact us via email anytime.
Can I obtain a refund if I am dissatisfied with My2Families?
Come To Agreement provides a full refund (to the same credit card used), for all accounts canceled within 30 days of subscribing.
What are the office hours for Come To Agreement?
Our office hours are Monday to Friday, 9am to 5pm EST.
Do you offer 24-hour Live Chat support?
No. Please use the Contact Us Page to request answers for your questions. Depending on the question, we will get back to you in a timely manner.
What are the minimum requirements for user names and passwords?
This information is on the registration page. (Passwords must consist of a minimum of 8 characters and must contain only letters and numbers).
How do I create a secure password?
This information is on the registration page. (Passwords must consist of a minimum of 8 characters and must contain only letters and numbers).
I can’t remember my username or password. What should I do?
Go to Login. Click “I forgot my password” button. You can reset your Username and Password and an email confirmation will be sent to your email address registered with My2Families.
I submitted a request to reset my password, but I did not receive an email with instructions. What should I do?
Make sure the email address you typed is correct. Also please check your spam folder. If this doesn’t work, please contact us.
Is my mobile device supported?
Yes.
Is there a limit to the number of devices I may use?
No.
Will my user activity sync across all my devices?
Yes.
What happens if my computer crashes and I lose all my information?
No information will be lost. All your information is stored on our secured file server(s) and can be retrieved at any time.
Will my family law professionals have access to my account during my settlement negotiations?
You may provide permission to any Family Law Professional for access to some of your personal information.
Is there a “timed-out” period once I am logged in?
Yes. My2Families will save the open data and will log you out after 60 minutes of inactivity, or as set by the user.
What is the largest file I can upload?
You can upload files up to 50MB.
Does Come To Agreement offer legal advice?
No. We are not a law firm, nor can we provide legal advice.